Recent Why SERVPRO Posts

What Is the Job of a Water Damage Restoration Company?

9/2/2021 (Permalink)

Bathroom water damage SERVPRO of Indianapolis East

Restoration companies are some of the first responders when a home has been damaged by fire or floods, excessive water damage, or other major catastrophes. The ultimate job of a restoration company is to clean up the damage, remove it from the property and to preserve and protect the home so that it and the contents within it do not suffer from further damage.

Restoration companies are brought in to repair your home or business back to its original condition. When hiring a water damage restoration company, you'll want to ensure you have a clear understanding of the process as they restore your property.

Your Insurance & the Restoration Company

After your property has suffered a major event and subsequent damage, you will want to contact your insurance agent. Be sure to review your responsibilities with your insurance agent and what is required by your insurance policy for cleaning up the home to prevent any additional damage. You will want to discuss any questions you may have at this time.

Your agent may provide referrals within the area, but you are allowed to contact a water restoration company on your own. 

When choosing a water damage restoration company, be sure they have proper certifications, fully licensed and have at least a few years of experience in the water damage restoration industry. Make sure you are working with a company you can trust; your property is in their hands after all. One of the benefits of working with SERVPRO of Indianapolis East is the national reputation of SERVPRO. SERVPRO franchises and employees are held to a high standard of training and experience before they move forward with any restoration job. Our strict training guidelines and experience rebuilding homes over the years continues to reflect our dedication to all our customers.

The Process Once the Water Damage Restoration Company Arrives

Here's how you should proceed once the water damage restoration company arrives. 

Once we arrive, we will walk the property with you as we discuss the affected areas. There may be some issues that were initially overlooked, so as we examine the area, we can identify all potential problems and solutions specific to your property.

Our team will be evaluating what will be needed in terms of time, work and equipment to clean and restore your home. We will provide you an estimate for those services once we review. 

Some Things to Look Out for When Choosing a Restoration Company

Reputable restoration companies will be IICRC certified. IICRC stands for the Institute of Inspection, Cleaning and Restoration Certification. It is a non-profit organization that offers certification programs and standards for the restoration industry.

In order to be IICRC certified, the restoration company must have proof of insurance, maintain a written customer complaint policy with follow-up on complaints, and provide the technicians with education and training to become certified.

Companies may also be members of the Restoration Industry Association (RIA). The RIA is a trade association for cleaning and restoration professionals. In addition to education and training, the trade association offers technical support and several certifications for technicians.

Here's a quick review of how to proceed when water damage strikes your home or business:

1. Be sure to choose a restoration company with an excellent reputation that have been around for at least a few years.

2. Check that your restoration company is IICRC Certified

3. Read the contract carefully and be sure to keep your own copy

4. If a problem occurs, make sure you contact your restoration company right away

5. Check with your insurance company on what is expected of you following a major loss.

6. For any insurance coverage questions, be sure you get answers in writing from your insurance company claims adjuster.

7. Remember that it is important to act fast to prevent further damage from water or flooding. This is to prevent things like mold from growing. Delays can end up costing you much more in the end in terms of recovery, salvage, and reconstruction.

8. Make sure repairs to your home are done promptly after the cleanup service occurs.

We understand how devastating a damage event can be. Ensure your property is in good hands and call us at SERVPRO of Indianapolis East, your SERVPRO team. We do not just clean up and remove the damage, we specialize in restoring your property to its original condition and making it "Like it never even happened."

Why you need a water remediation company in Indianapolis.

7/25/2021 (Permalink)

Water damage on ceiling Ceiling Water Damage

After having water damage in your home or business, it’s not always easy to know how to handle it. You are not alone as many people are unsure of the steps they should take after needing water damage repair and water removal. It is stressful knowing how you should go about having your home or business properly assessed and restored after the damage occurs.

There are a variety of issues that can cause your property to suffer. These can include basement flooding, burst pipe, a disaster event, sewage cleanup and more. They can occur without any type of warning and gravely affect your home or business.

When water damage or smoke damage affect your home, even an extra hour can significantly worsen the chance of repair. It is important to call your preferred fire smoke, and water damage company in Indianapolis to handle your issue.

SERVPRO of Indianapolis East can help as your restoration company providing content restoration, carpet cleaning, and other cleaning and restoration needs. Our team of professionals are trained and certified water damage restoration technicians, and we can handle all your water damage restoration water extraction needs.

It is important to note how quickly water can permanently damage organic material. Unfortunately, it is only a matter of hours before your property can be left with irreversible water damage.

Our SERVPRO of Indianapolis East technicians can respond quickly to limit water damage and lessen the chance of secondary issues such as mold growth. If mold does begin to grow in your home or business, you may need to have mold remediation or mold removal.

SERVPRO of Indianapolis East can respond to your emergency as quickly as you call to provide water damage restoration in Indianapolis. Our technicians will inspect to determine the extent of damage, where there is potential for water damage, and how far the moisture has traveled.

Once we arrive at your home, our production team will use equipment to extract the standing water. Next, our technicians use measurements, temperatures, and relative humidity to determine the number of air movers and equipment needed to dry your home or business.

Once dry, we use cleaning techniques to provide sanitizing, deodorization, and disposal to decrease the possibility of microbial growth.

We are trained to identify and deodorize offensive odors when necessary. Our teams and equipment go beyond masking odors that do not work when your odor problem is serious or persistent.

Depending on the scenario, we may additionally use antimicrobial, antibacterial, or disinfectant treatments to clean your property. We will remove and dispose of damaged materials with guidance from you and your insurance adjuster.

Call us today at SERVPRO of Indianapolis East as we continue to provide support for all your restoration needs and flood damage repair in Indianapolis.

How to prepare for water damage in your home.

4/23/2021 (Permalink)

Water Damage SERVPRO of Indianapolis East is here to help.

Here at SERVPRO of Indianapolis East, we are available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone, Ready to Help

We understand when you are ready to call, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through. SERVPRO of Indianapolis East has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration as the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO of Indianapolis East professionals may be needed.

Here are some of the questions you may be asked:

              Your name and contact information

              Your insurance information (if applicable)

              The street address of the water-damaged home or business

              When did the flooding or water damage occur?

              What caused the water damage (if known)?

              Is there electricity available (on-site)?

We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Call us today at SERVPRO of Indianapolis East  for more information.

Customer Service Is Our Top Priority

7/1/2020 (Permalink)

This picture reads Customers Service and has a green checkmark next to it. Happy customers are the key to success.

What Our Customers Are Saying About Us

From Paul,
"When our house was inundated by a flood, the team at SERVPRO were absolute rock stars in getting us taken care of. Their expertise and knowledge in how to deal with a disaster like that was invaluable to getting us back on our feet. I truly don't know what I would have done without their help. Anytime I need a service they offer, they will be the very first phone call I make!"

From Sherry,
"SERVPRO provided excellent customer service. Carpets look amazing, we couldn't ask for better! If you're looking for any kind of cleaning or restoration service, no need to look further. I highly recommend this company!"

These are actual real quotes from our customers. We pride ourselves on excellent customer service. Without happy customers, there is no SERVPRO of Indianapolis East. So going the extra mile to make you smile is what we do. Our teams are highly trained in water and fire cleanup and restoration and also how to provide excellent customer service.

No one is perfect, and we're not saying that we are either. Sometimes things are bound to happen, but how you respond to a negative situation defines you. If a problem does arise in the course of doing business, we'll address the situation and do our very best to resolve the issue as quickly as possible. That's our belief here at SERVPRO, turn a negative situation into a more positive one.

Online Presence

Excellent customer service is paramount in today's world. Customers research businesses online before they visit or buy from them. Having easy access to the web has radically changed the way people shop for almost everything today. If your business is not performing well, the potential customers will know about before they ever call you. Buyers value online reviews and will make an informed decision based on what others have said about you.

Always here To Help

Here at SERVPRO, we strive for excellent customer service every day. One way we do this is by promptly answering your phone call, day or night, 24/7. During the daytime hours, our office manager is onsite to take all incoming calls and answer your questions. After regular business hours, we always have a live SERVPRO representative ready to assist you. If your call is an emergency, then you're immediately connected to our on-call teams.

We Love Our Customers

We take customer service and attention to detail very seriously, and it shows to our customers. When we have a repeat customer or a referral from happy clients, it makes our day. You're the most important part of what we do here at SERVPRO. Restoring homes and businesses after fire and water damage is vital, but it's the people we like to help most. Returning your life to normal after a disaster is our primary focus. SERVPRO of Indianapolis East believes that happy clients are the key to success.

We Can Handle Any Size Disaster

6/25/2020 (Permalink)

This picture shows a large SERVPRO vehicle fully stocked with equipment in front of a large commercial building. From a two-story to a twenty-two story building, SERVPRO of Indianapolis East has you covered.

Whether your business is a small retail store or a multi-building campus of buildings, SERVPRO of Indianapolis East has the expertise and the equipment to handle any size fire, water, or mold emergency in central Indiana. While a fire, flood, or storm damage can cause substantial damage to your business, it doesn't have to mean the end of your business. Your call to SERVPRO of Indianapolis East is the first step to getting your business back up and running to full speed. 

Commercial Water Damage

Water damage can happen in many ways. In an apartment complex, there could be an overflowing bathtub or toilet that causes damage. A frozen pipe in a warehouse could burst and cause extensive damage. A burst pipe or a leaking roof in a manufacturing plant can shut down the production line causing huge losses. Our main priority is to minimize downtime and get your business back. We understand that time is money and that an immediate response is critical. 

When any of these events happen, it's crucial to call SERVPRO of Indianapolis East to mitigate the damage immediately. When hiring a water damage cleanup company, it's essential to make sure they have the expertise and equipment to handle large scale jobs. Our office routinely sees residential and commercial calls, and we also have managed massive multi-million dollar projects. 

Commercial Fire Damage

Even the smallest of fires can result in extensive smoke and water damage to a building. While the fire itself can be isolated and extinguished quickly, the culprit of most damage after a fire is the smoke. Smoke can get into the ductwork and quickly spread throughout the building. With fire and smoke damage, it's crucial to hire fire restoration professionals that can quickly restore your business, warehouse, facility, or residential complex.

Commercial Mold Remediation

Mold is the result of a moisture problem that has usually been neglected. This can be the result of a leaky pipe hidden behind a wall or in a ceiling. Mold can also grow quickly when there is water damage from the contaminated water source such as a broken sewer pipe or flooding from a nearby river or stream. Contaminated water, also known as gray water or black water, can quickly promote mold growth in less than 24 hours. If not treated, it can quickly grow and cause property damage and potential health risks among inhabitants.

Commercial Storm Damage Cleanup

Central Indiana routinely sees severe storms, and they can cause many different types of damage to a building. They can cause flooding from rising rivers, and water leaks from damaged roofs. They can also cause fires from lightning strikes. Tornadoes and high winds can break windows, tear down walls, rip off roofs, and in the worst cases, they can level the entire building. SERVPRO of Indianapolis East has the equipment, experience, and knowledge to handle any size storm damage restoration project.

Damage to a business can come in many forms. From fire to flooding to water damage to storm damage and everything in between, SERVPRO of Indianapolis East has the experience, equipment, and expertise to make it "Like it never even happened." Whether you have a small store or a multi-building complex, call the commercial restoration, remediation, and cleaning experts at SERVPRO of Indianapolis East at 317-222-5068 or contact us here.